Support

 

 

FAQ is designed to assist users to remember tips and techniques previously taught in our training plans. Users not using every facet or capability of the software platforms on a daily basis require access to reference material in addition to hotline support from our experts. For the Logikal Product line, we provide an online web service which is continuously updated and made available through a standard web browser. For the PrefSuite product line, we provide a comprehensive user manual which can be downloaded when requested by our clients.

 

Currently support for Logikal is provided from our support center in Denver Colorado and is available from 8:30 AM MST to 4:00 PM MST. We use technology in combination with support experts to assist you with understanding how to get most out of your system. An advanced CRM system provides users with interactive issue submission and tracking, and with our labs being several time zones ahead, your problems are being worked on while you sleep.


Support for the PrefSuite products are provided from our support center in Toronto Ontario and is available from 8:00 AM EST to 6:00 PM EST. Our sharepoint software provides a collaborative environment between our staff and our clients during implementation and for issue submission and resolution. Shadow sessions and other technology tools allow our support team to work with clients in an office next door environment.


As company continues to grow, our plan is to provide coverage from both support centers for all products which will then provide national support from 8:00 AM EST to 5:00 PM PST. We continue to invest in the most advanced client support technologies as well as in the infrastructure required to be the most advanced service support organization in the industry. We understand that your investment in our technologies are mission critical decisions, and deserve support and responsiveness in line with that significant importance.

Our Denver support center can be reached at (800) 746-0641.

Our Toronto support center can be reached at (416) 498-7751.

 

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